ACCOUNT SETUP
1YOUR ACCOUNT + SYSTEM
2YOUR DATA FILES
3PAYMENT SETUP
4CONFIRMATION
STEP 1 OF 2
Your Account & Primary Water System
Tell us about your organization on the left, and your primary water system on the right. If you manage multiple systems, you'll be able to add more once your account is active.
🏢 CLIENT ACCOUNT
Organization
Primary Contact — Account Owner
One account per email address
💧 PRIMARY WATER SYSTEM
System Identity
Public Water System ID
Certificate of Convenience & Necessity
Automatically set based on your state selection
Water Operator
Not required — can be added later
Billing Rates
SAMPLE BILL — 5,000 GAL
= enter rates above
Fields marked * are required
STEP 2 OF 3
Upload Your Data Files
Upload your existing customer records and billing history. Our team will review and migrate your data — you don't need to do anything else after this.
📋 CUSTOMER FILE
📋
CUSTOMER RECORDS
.csv or .xlsx · one row per customer account
—
—
📊 BILLING HISTORY FILE
📊
BILLING HISTORY
.csv or .xlsx · transactions + readings
—
—
Don't have your files ready yet? You can still submit — just let your Radeus representative know, and they'll help you get everything uploaded.
STEP 3 OF 3
Set Up Payments for Your Water System
Radeus uses Stripe to securely process customer bill payments and refunds for your water system. This connects your water system to a Stripe account so payments go directly to you.
💳 HOW IT WORKS
Your customers pay their bills online
When a customer pays their water bill through the Radeus customer portal, payment is processed through your water system's Stripe account and deposited directly into your bank account.
Radeus never holds your funds
Stripe transfers funds directly to your bank account on a standard 2-day rolling basis. You have full visibility into every transaction through your Stripe dashboard.
Refunds and adjustments
Credits and refunds to customers are processed through the same Stripe account, keeping all payment records in one place alongside your Radeus billing history.
STRIPE PROCESSING FEES
Standard Stripe fees apply to card transactions (2.9% + 30¢ per successful charge). ACH bank transfers are lower cost. These fees are separate from your Radeus subscription.
🔗 CONNECT YOUR STRIPE ACCOUNT
I already have a Stripe account
RECOMMENDED
Connect your existing Stripe account in seconds. You'll be redirected to Stripe to authorize the connection, then returned here automatically.
You'll be redirected to Stripe and returned here automatically
OR
Create a new Stripe account
Don't have Stripe yet? We'll set up a new Stripe Express account for your water system. Stripe will ask for your business and banking information to activate payouts.
Free to create · Takes about 5 minutes with Stripe
Customer online payments will not be available until this is completed.
✅
You're All Set
Your information has been received. Our team will review your data and migrate everything into Radeus. You'll receive a notification when your system is ready to use — it typically takes 1–2 business days.
A confirmation will be sent to —
Questions? Reach out to your Radeus representative.
FILE PREPARATION GUIDE
CUSTOMER FILE

One row per customer. We accept CSV or Excel. Column names we recognize:

Customer Name · Account Number · Address · City · State · Zip · Phone · Email · Balance · Deposit · Status · Service Address
BILLING HISTORY FILE

One row per transaction. Must include a column linking to your customer records:

Transaction Date · Type · Amount · Previous Balance · Total · Memo · Customer ID
  • Column names don't need to match exactly — we use smart matching
  • Export directly from your current billing software
  • Column headers must be in the first row
  • Remove any totals or summary rows at the bottom
  • Unknown columns are safely ignored